Terms & Conditions

1. About us

This website, kylemarkworkwear.co.uk, is operated by Kylemark Embroidery Limited, trading as Kylemark Workwear ("we", "us", "our"). We are a company registered in Scotland under company number SC225670. Our registered office is Newton Mill, 45 Green Street, Ayr, KA8 8BQ. Our VAT registration number is GB790 7220 26.

Contact: sales@kylemark.co.uk · 01292 618344

2. These terms

These terms apply to all orders placed through this website. Please read them before ordering. By placing an order you agree to them. If you are a consumer, nothing in these terms affects your statutory rights.

3. Orders and contract

Your order is an offer to buy. A contract is formed when we email to confirm your order has been dispatched, or, for personalised items, when we confirm your artwork and begin production. We may decline an order, for example if an item is unavailable or there is an obvious pricing error; if so we'll tell you and refund any payment.

4. Prices and payment

Prices on the website are shown in pounds sterling excluding VAT. VAT at the applicable rate and any delivery charges are added at checkout. Payment is taken when you place your order. We accept the payment methods shown at checkout.

5. Products

We try to show products accurately, but colours may vary slightly on screen and sizes may vary between manufacturers. Please check our size guides or ask us for advice. Product availability is subject to stock from our suppliers.

6. Personalisation, embroidery and printing

You confirm you own, or have permission to use, any logo, text or artwork you send us, and you're responsible for any claim that its use infringes someone else's rights.
We'll send a proof for approval where appropriate. Please check it carefully – we're not responsible for errors in a proof you've approved.
Personalised items are made to your specification and cannot be returned unless faulty (see our Returns & Refunds).
We may refuse to reproduce artwork we consider offensive or unlawful.

7. Quotes

Quotes are valid for 14 days unless stated otherwise and are based on the quantities, garments and branding described. A quote is not an order; a contract is formed only when you pay for or confirm the order.

8. Delivery

We deliver to UK addresses. Delivery charges and estimated times are set out in our Delivery Information. Risk in the goods passes to you on delivery; ownership passes once we've received full payment.

9. Cancellations, returns and faulty goods

Your rights to cancel and return items are set out in our Returns & Refunds page.

10. Our liability

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not liable for losses that were not foreseeable. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or breach of your statutory rights as a consumer. If you are buying as a business, our total liability is limited to the price paid for the order concerned, and we are not liable for loss of profit, business or revenue.

11. Your information

We use your personal information as described in our Privacy policy.

12. Using this website

Content on this website, including text, images and logos, belongs to us or our suppliers and may not be copied without permission. Brand names and logos belong to their respective owners.

13. Governing law

These terms are governed by the law of Scotland. Disputes may be brought in the Scottish courts. If you live in England, Wales or Northern Ireland, you may also bring proceedings in your local courts.