FAQs

Answers to common questions about ordering, branding, delivery and uniform options for your business. Can't find what you need? Contact us or call 01292 618344.

Ordering

How do I place an order?

You can order online through this website, by phone on 01292 618344, or through your Kylemark account manager.

Do you offer discounts for bulk orders?

Yes – we offer competitive pricing for larger orders, and multi-buy deals are available. Ask us for a quote.

Can you support businesses with multiple sites?

Yes – we support multi-site businesses with account management and personalised online ordering portals.

Do you offer account management?

Yes – we provide dedicated account support to help manage your uniform requirements.

Branding your uniforms

Can you add my logo?

Yes – we offer in-house embroidery, print and tax tabbing (branded neck labels).

Will I see a proof before production?

Yes – we'll provide a visual proof of your logo for approval before production begins, so you're happy with the size and finish.

How much does embroidery cost?

It depends on the size of your logo and the quantity ordered. Because our embroidery is done in-house, our pricing is very competitive.

Can my uniforms match my brand?

Absolutely. We work closely with you to make sure your uniforms reflect your brand, and we can provide custom and bespoke uniform solutions.

Products

What products do you supply?

A wide selection covering hospitality, corporate, workwear, and safetywear & PPE – from polos, aprons and hoodies to jackets, knitwear, hi-vis and suiting. Browse by product type or shop by brand.

Delivery & returns

How long does delivery take?

Non-branded products are typically delivered within 2 working days via DPD. Branded garments are usually delivered within 7–10 working days.

How much is delivery?

Standard UK delivery is free on orders of £50 or more (ex VAT), otherwise £4.99. Express delivery is £6.99. See Delivery Information.

Can I return items?

Unbranded items can be returned within 14 days. Personalised items can only be returned if faulty. See Returns & Refunds.